• AXA Mansard health plans consists of the Corporate Health Insurance plans, Individual Health Insurance plans, SME plans and EasyCare plan.

• Please click on www.axamansard.com/myaxa/health to view available plans, hospital list and price quotations.

• AXA Mansard Health plans are available for individuals 0 - 65years. If above 65 years, we offer a Third Party Adminstration (TPA). TPA refers to a system of managing healthcare in which a third party (The Administrator) is contracted to manage provider networks and medical claims for individuals.

• AXA Mansard Health has an international health Plan. Kindly send an email to healthcare@axamansard.com to request plan benefits and a quote.

• AXA Mansard Health offers a group international health plan. Kindly send an email to healthcare@axamansard.com to request plan benefits and a quote.

• AXA Mansard Health plans are available for individuals 0 - 65years. If above 65 years, we offer a Third Party Adminstration (TPA). TPA refers to a system of managing healthcare in which a third party (The Administrator) is contracted to manage provider networks and medical claims for individuals.

• For a child less than 18 years, at least one adult is required to purchase a plan to enable us register the child/minor. A minor can not be registered on the health insurance plan alone as we are unable to have a binding contract with them.

• All plans cover mental health psychiatry. However, the extent and terms of cover depends on the purchased health insurance plan.

• The list of Hospitals can be found on the AXA Mansard website via this link - https://www.axamansard.com/myaxa/health/. The hospital list is dependent on the selected health plan . For further enquiries, please call 0700AXAMANSARD or e-mail healthcare@axamansard.com

• Please click on https://www.axamansard.com/myaxa/health/ to view available plans, hospital list and price quotations.

• You can change your hospital on the AXA Mansard website (www.axamansard.com) or on the MyAXA App. Simply login/sign up to access your dashboard and make the changes. Alternatively, kindly contact our Customer Care team via 0700AXAMANSARD or healthcare@axamansard.com

• Yes, you can book a hospital visit on the AXA Mansard website (www.axamansard.com) or on the MyAXA App. Simply log in/sign up to access your dashboard and book hospital appointment. Alternatively, kindly contact our Customer Care team via healthcare@axamansard.com or call 0700AXAMANSARD

• You can access care without your HMO ID card. You will need to visit the facility with any valid means of identification and your enrollee number(if communicated). Please contact our Customer Care team viahealthcare@axamansard.com or call 0700AXAMANSARD for further assistance.

• We offer a wide range of pediatric hospitals that can care for your child. Please check our hospital directory or contact us via healthcare@axamansard.com or 0700AXAMANSARD for more details

• An e-mail would be sent to you upon confirmation of your booking. However, you can contact us via healthcare@axamansard.com or 0700AXAMANSARD.

• Kindly send complaints to our Customer Care team via healthcare@axamansard.com or call 0700AXAMANSARD.

• Visit the AXA Mansard website via this link - https://www.axamansard.com/myaxa/health/ to view the list of hospitals in your area. You can also contact us via healthcare@axamansard.com or 0700AXAMANSARD for further assistance.

• This is dependent on your chosen health plan. Please refer to our hospital directory or contact us via healthcare@axamansard.com or 0700AXAMANSARD for more details.

• Our health plans can be purchased for family. Simply select the number of individuals in the family to generate a quote. Prices are per person per year. However, a discount of 2.5% is applicable for family purchases (online). Please see prices on the AXA Mansard website www.axamansard.com/myaxa/health

• Limits applicable to health plans are dependent on the type of plan and medical diagnosis. For more details, kindly visit the AXA Mansard website via this link - www.axamansard.com/myaxa/health

• Payments are made once and in full at the inception of the health insurance plan.

• Kindly provide a detailed medical report (as applicable), evidence of payment made, prescription sheet, referral note (if an investigation). These documents can also be e-mailed to healthcare@axamansard.com

• For the Corporate Health Insurance plan, access to care is immediate. The individual plans require 2 weeks waiting period for registrations, processing of policy documents and healthcare cards. The waiting period starts once we have received full payment and all required registration documents.

• AXA Mansard Health plans are available for individuals 0 - 65years. If above 65 years, we offer a Third Party Adminstration (TPA). TPA refers to a system of managing healthcare in which a third party (The Administrator) is contracted to manage provider networks and medical claims for individuals.

• This depends on your current health insurance plan (family or individual). If your have an individual plan, you will be required to buy an additional plan for your child.

• Overseas coverage is available on the Corporate Health Insurance plan. Please contact us via healthcare@axamansard.com or 0700AXAMANSARD for more details

• Depending on your current health insurance plan (family or individual), you can upgrade your health plan to include your spouse at renewal of policy or send the details of your spouse for inclusion, if you are on a family plan.

• Do you offer Dental Care on the AXA Mansard health plans

• For details of individual health insurance plans, kindly visit the AXA Mansard website via this link - https://www.axamansard.com/myaxa/health/. For the Corporate Health Insurance plan, this can be requested from your HR. For further enquiries, please contact our customer care for assistance via healthcare@axamansard.com or call 0700AXAMANSARD.

• Network gym access is available on the Corporate Health Insurance plan only. For referral to partner gyms, please contact us via healthcare@axamansard.com or 0700AXAMANSARD for more details.

• Depending on your current health insurance plan(family or individual). Your new born is covered for 6 weeks and needs to be registered before the expiration of this.

• The Corporate Health Insurance plan covers antenatal and delivery. For the individual plans, antenatal care & delivery is not covered until after you have been on the plan for 24 months. For international plans, restrictions apply depending on your specific cover.

• Kindly send us a mail with the error message you are receiving. Please send to our Customer Care team via healthcare@axamansard.com

• Please contact us via healthcare@axamansard.com or call 0700AXAMANSARD

• Please contact us by clicking on the phone icon on our website to request for a call back or reach us via 0700 AXAMANSARD (+234-700-292-626-7273), 0815-049-0169 or healthcare@axamansard.com

• For information on our Travel Insurance plans, kindly visit the AXA Mansard Travel Page

• AXA Mansard's Travel insurance covers emergency medical assistance and personal accident amongst others up to a certain limit. However, you can take up an International Health Insurance plan for other non- emergency medical illnesses.

• Changing the date on your policy is only possible if the cover has not commenced. Simply send the issued certificate as well as the new travel details to our Customer Care team via ccare@axamansard.com

• If you buy your Travel Insurance policy online, you will get the certificate immediately via email.

• Yes, you can purchase Travel Insurance for anyone provided you have all their details.

• Kindly click here to get an instant quote and make purchase

• Yes, you need Travel Insurance to cover unforeseen circumstances relating to your trip. You also need an International Health plan for health related issues when you are away.

• Yes, you can purchase your Travel Insurance cover for the duration of your travel and more for up to 365 days.

• Edu Plan is a product that allows the policy holder to save towards financing the education of their children/wards. It also provides financial protection for a ward’s education in the event of demise or permanent disability of the policy holder within the duration of the policy.

The annual health check will consists of the following tests:

• • Blood Pressure Check

• • Physical Health Assessment

• • Blood Sugar

• • Body Mass Index

• • PCV/Urinalysis/Cholesterol

• You can access the annual health check benefit by pre-booking any date of choice (24/48 hours notice is required) using any of the locations sent to you via email after the inception of policy.

• Yes, the payment frequency can be changed after a period of 6 months and the revised premium paid in full.

• You will only be entitled to your premium if it falls within the 15-day cool off period, which is the maximum number of days you can call back for your premium and policy terminates

• Yes, you can. We understand that you may want to have different beneficiaries for each policy. However, the aggregate sum assured is limited to N50million and a medical test will be required for sums assured/death benefit above N30million.

• No, you cannot have more than one beneficiary on a policy. However, you can buy more than one policy subject to an aggregate sum assured of N50million on all the policies.

• Yes, the policy only attracts a surrender value after two (2) years provided all premiums are paid as and when due. This surrender value shall be the policy value as at the applicable period.

• Thirty (30) days is allowed for the payment of each quarterly, half-yearly or yearly payments and fifteen (15) days is allowed for the payment of monthly payments.

• When a policy lapses, you will not be covered and we will not be obliged to pay the Sum Assured/Death Benefit In the event that demise or permanent disability occurs.

• There is no waiting period.

• Cool-off or free look period is 15 days from the date of receipt of policy document which is time duration which the policy holder may cancel policy and receive full refund of premium

• The grace period is 15 days for monthly payment frequency and 30 days for other payment frequencies. Grace period is the period immediately after the premium payment due date during which policy will be considered lapsed as a result of failing to lodge premium after this period.

• Yes, a lapsed policy may be revived in full within one year from the day it lapsed, subject to satisfactory proof of continued good health and eligibility for the policy and payment of the arrears of premium and reinstatement fee.

You can only make your payments into our corporate bank account. We shall only recognize and be responsible for services (subject to contract) for which payment is received into our corporate bank account(s). Payment methods acceptable to AXA Mansard’s are strictly via:

• • Single , Annual and Half-yearly payments: 1.) Online transfer, 2.) Bank transfer, 3.) Direct debit, 4.) ATM transfer, 5.) Mobile money payment transfer, 6.) POS terminal payments, 7.) Cheques and Bank Drafts issued in the company’s name only 8.) Payments to licensed insurance brokers

• • Quarterly and Monthly Payments: Initial payment through any of the payment methods indicated above, then Direct Debit Only for subsequent payments

We shall not be held liable for cash payments made to/ through 3rd party agents (except as listed above), and shall not recognize such transactions purported to be done with the company.

• You can purchase Edu Plan from any of our branches or welcomes centres. You can also call us on 09062863 421 - 434 for immediate purchase. If you are an existing customer of AXA Mansard, please contact your relationship manager or account officer for this product.

To facilitate the prompt processing of the claim, the following documents would be required from your beneficiary (ies);

• • A Completed Claim Form

• • Original Certificate of Cause of Death for sighting and return (in the alternative, the burial certificate with evidence of cause of death)

• • Original Proof of Identity in the form of Passport, National ID Card, Drivers’ License or any other photo ID issued by State or Federal Government • Police Report if death is by accident